Geely investigated its services through survey on an anonymous base in 2011. By collecting views from customers and analyzing their feedbacks, Geely improved their services to a better level. Geely built a Customer Review Center in Weifang, Shandong in 2010, and achieved 100-percent reviews regarding its sales terminal and authenticity of buyers' claims to make sure that customers enjoy high-quality after-sales services. The Center also called on customers to take part in charity activities to help children in poverty-stricken areas.

The Call Center has continuously improved its service orientation as it now can customize services to different customers so as to highlight customer value. It also establishes a full-fledged management system for strategic planning, infrastructure, performance, personnel, operation and process to further promote its service quality and professionalism in order to optimize both customer value and company value. It is now leading the development of auto service center in China with its comprehensive, systematic, standardized and efficient management mode of operation and performance.

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